Voila. Plainte envoyée par email à:
Rudy Provoost
Chief Executive Officer Philips Consumer Electronics
J'ai envoyé le texte suivant:
Dear Sir,
As owners of the DVP-9000s (your high end DVD/SACD player), we would like to bring to your attention the high number of quality issues we are facing with this product.
Despite the fact that we truly appreciate the picture quality the DVP-9000s produces, most of us are deeply irritated by its poor quality.
Below, please find a list of problems we are facing with this player, please note that the most critical and frustrating one is about the fact that it randomly skips chapters or part of a DVD’s movie. This happens on many original DVD’s as well as on most recordable ones.
The undersigned petitioners are all members of the Home Cinema Forum (
http://www.homecinema-fr.com) which counts today more than 53,000 members exchanging ideas and information about Home-Theatre and HIFI systems. This is the most popular French speaking web site about Home-Theatre. In this forum, there is a specific topic related to the DVP-9000s and it is now one of the most popular subjects on the forum!
As you will see in the messages exchanged in that thread, many people were originally seduced by the great characteristics of the machine, but it did not take long to understand the reality. Some members have already returned your product to their dealer. Before doing so, others have decided to write this complaint. In just one week and without any publicity, this petition has already been signed by 48 DVP-9000s owners and this number is growing every day.
We would like to know whether Philips intends to solve the issues related to this product. And if so, which issue and by when?
Depending on your answer to these questions, we will then decide if we wait (to possibly exchange our DVP readers with a better version when available or to upgrade the firmware) or simply return the players to our dealers.
We will let the whole forum know of your answer and subsequently advise current owners and potential buyers of this product.
We know the excellent reputation of Philips and we trust you will positively answer this complaint,
Yours faithfully,
List of 10 most common problems faced with the DVP9000s:
1- Skip of chapters or skip of movie sequence
2- Loss of sound (probably related to same root cause as point 1
3- Slowness. Extremely slow to recognise a CD/DVD and very slow to react on any command
4- On certain sequence of commands, it just freezes and you need to power if off/on to restart it
5- There is a severe green bias in dark image
6- Layer change very noticeable
7- Sometimes de-synchronisation between sound and image
8- Problems with copy protected CD’
9- Subtitle issues (disappears)
10- When the DVP is reading a CD and you switch the HDMI on (when you switch on an equipment connected on the HDMI) it restarts the CD
Please note that many many other bugs, you will be able to find a complete list on the
http://www.homecinema-fr forum where many messages are reporting many more issues with the DVP.
Complaint signatures (48 signatures so far, in just one week!):
<liste des signatures: nom + ville + email>
» 15 Jan 2006 16:55 
) pour avoir quelque chose de correct. Je pense de plus en plus à tester avec le module HCFR (pour essayer en 720p YUV aussi) quand il sera dispo.